Refunds and Cancellations
How we handle issues, changes and refund requests for fresh flowers and custom floral services.
We want you to feel looked after. If something is not right with an order, let us know promptly so we can understand what happened and discuss a fair remedy.
Fresh flower orders
Flowers are perishable and vary naturally. If your order arrives damaged or materially different from what was agreed, contact us within 24 hours with your order details and clear photos where possible.
Custom work
Custom arrangements and event designs involve advance planning and perishable materials. If you need to cancel or change a booking, contact us early. We’ll explain costs already incurred and any cancellation amount stated in your accepted quote.
Refund process
Where a refund is agreed, we return payment using the original method where practical. Processing times depend on your payment provider.
Your consumer rights
This policy does not exclude consumer guarantees or other rights that cannot be excluded under Australian Consumer Law.
Questions or requests
Contact Artisan Floral Craft at artisanfloralcraft@gmail.com or +61 8 8267 5319. Our studio is at 5/2120 Logan Road, Upper Mount Gravatt QLD 4122.
For related information, read our Privacy Policy, Terms of Service and Cookie Policy.